Frequently Asked Questions
Everything you need to know about shopping with Betty Brown Boutique Ltd.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 28-day return policy. Items must be returned in their original condition, unworn, with all Betty Brown Boutique tags still attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide specific to that garment. We recommend measuring yourself and comparing it against our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna for eligible customers.
Can I track my order once it has shipped?
Yes, absolutely. Once your order leaves our boutique, you will receive an email notification containing a tracking number and a link to the courier's website so you can monitor its progress.
Are your clothes ethically sourced?
At Betty Brown Boutique Ltd, we are committed to conscious fashion. we work closely with our manufacturers to ensure fair labor practices and are increasingly incorporating sustainable fabrics into our seasonal collections.